Patient Access Rep-ER, PRN, Shift Varies

Marshall Medical Centers; Decatur (AL); On-site; USD 21,000 - 32,000; Full time

Job summary

Decatur Morgan Hospital seeks a friendly Patient Access Clerk to gather and verify patient demographic and insurance information. You will enter data into the registration system and determine financial responsibility, ensuring smooth patient flow and accurate payments.

Strong communication and multitasking are essential in a fast-paced hospital setting. Responsibilities include interviewing patients by phone or in person, verifying benefits, and guiding patients through registration and

Qualifications

• High School / GED required; post-secondary education preferred.
• Two years customer service experience preferred, esp. in registration, scheduling, insurance, medical records, or billing.
• Excellent verbal and written communication; ability to multitask and manage time efficiently.
• Proficiency with Microsoft Office Suite is strongly preferred.

Responsibilities

• Identify patient records using two identifiers.
• Greets/interviews patients by phone to obtain insurance and demographic info.
• Enter data into the registration system (medical, demographic, insurance, precertification, medical necessity).
• Verify insurance benefits, precertification status, and medical necessity information.
• Determine patient financial responsibility and post copays/deductibles/coinsurance.
• Assist patients with payment arrangements when appropriate.
• Complete registrations and preregistrations promptly.
• Escort patients to treatment locations.
• Provide coverage in other Patient Access areas as needed.
• Attend departmental staff meetings and complete required NetLearning modules.

Skills

Customer service

Data entry

Insurance verification

Cash handling

Multitasking

AIDET/HEATT

Education

High School / GED

Tools

Microsoft Office Suite

Job description

Overview

Job Summary: Professionally and courteously interviews patients and/or family members

to obtain accurate and complete demographic, financial, and medical information for the registration/admission process and patient identification. Verifies insurance eligibility and benefits. Estimates patient responsibility, collects, and posts payments. Ensures the smooth flow of patients through registration areas. Provides excellent customer service and service recovery. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values

Responsibilities

Key Responsibilities / Essential Functions

1. Accurately identifies patient records using 2 patient identifiers
2. Greets and interviews patients or calls and interviews patients by phone to obtain all necessary insurance and demographic information.
3. Accurately enters data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.
4. Verifies insurance benefits, precertification status, and medical necessity information.
5. Determines patient financial responsibility, collects and posts all applicable copays, deductibles, and co-insurance balances.
6. Assists patients in making payment arrangements when appropriate.
7. Completes all registrations and preregistrations in a timely manner.
8. Assists patients with completing all necessary admission forms.
9. Escorts patients to treatment locations.
10. Performs registration duties with minimal supervision or guidance.
11. Provides coverage in other Patient Access areas as needed.
12. Provides excellent customer service and service recovery when needed.
13. Required to attend all departmental staff meetings.
14. Successfully completes all required tests and quizzes in NetLearning
15. Responsible for knowledge of all pertinent policies and procedures.
16. Must be able to multi-task and prioritize multiple simultaneous duties.
17. Must utilize AIDET and HEATT to problem solve with patients, visitors, co-workers and staff from other departments.
18. Responsible for managing personal time and attendance, notifying supervisor immediately of issues.

Qualifications

Minimum Knowledge, Skills, Experience Required:

1. Education / Certification:

High School / GED required. Post-secondary education preferred.

1. Experience

Two years customer service strongly preferred. Previous registration, scheduling, insurance, medical records, or billing experience preferred.

1. Additional Skills / Abilities

Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Proficiency in Microsoft Office Suite strongly preferred.