Patient Access Representative - PRN

Munsonhealthcare1; Traverse City (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Munson Healthcare is seeking a Patient Access Representative who will greet and direct patients and visitors in a courteous, welcoming manner. You will register patient information into the system and ensure accuracy for efficient check-in processes.

The role requires handling confidential medical information with discretion and daily communication via phone or email. You may act as a preceptor for new hires and perform additional duties as assigned.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two years of work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet and direct patients, families, and visitors in a courteous and welcoming manner.
• Register patients: obtain/verify required information for the registration system.
• Maintain confidentiality of medical information with a high degree of care.
• Access department communications daily via telephone and/or e-mail and adjust procedures as needed.
• Serve as a preceptor for new hires with required education for the position.
• Perform other duties as assigned by the PAS leadership team.

Job description

A Day in the Life Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

Acts as a preceptor for new hires to provide all levels of education required for that position.

Performs other duties as assigned by the PAS leadership team.

What's Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.
• PRN - as needed for coverage for call-ins, PTO coverage, etc. No set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.