Patient Access Representative (afternoon/nights)

Munsonhealthcare1; Traverse City (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Munson Healthcare in Traverse City, MI is seeking a Patient Access Representative to greet patients and families, directing them to testing and surgical areas and assisting with transportation as needed.

The role includes verifying patient information for the registration system, safeguarding confidential medical data, and collaborating with staff to ensure smooth patient flow; strong people skills are essential.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients, families and other customers in a courteous and welcoming manner; direct to testing and surgical areas.
• Obtain and verify all required patient information for entry into the registration system.
• Maintain confidentiality of medical information and keep work areas orderly and stocked.
• Access department communications daily via telephone or e-mail and implement requested changes to information collection procedures.
• Act as a preceptor for new hires and provide required education.
• Perform other duties as assigned by the PAS leadership team.
• Assist patients, families, and visitors with transportation as needed.

Education

Associate's degree or 2 years formal education or equivalent experience

Job description

A Day in the Life

Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

Acts as a preceptor for new hires to provide all levels of education required for that position.

Performs other duties as assigned by the PAS leadership team.

What's Required

Associate's degree or 2 years formal education or equivalent experience.

Two (2) years' work experience in customer service, healthcare or business-related field.

Shift Start and End Times

4p-12:30a

Saturday 12:30p-9p, Sunday 5p-9p approximately every 8-10 weeks

Vaccination Requirements

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.