Patient Access Representative PM shift

Munson Healthcare; Traverse City (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid holidays

Employee discounts

Free wellness platform

Job summary

Munson Healthcare Careers in Traverse City is seeking a Patient Access Representative to provide exceptional service for patients and families. This role involves greeting and directing patients, managing confidential information, and assisting with transportation needs. Candidates should have a customer service background, with at least two years of relevant experience.

Benefits include tuition reimbursement, paid holidays, and a comprehensive wellness program. The schedule requires working every other weekend from 11:30 am to 12:00 am.

Qualifications

• Two years of work experience in customer service or healthcare field.
• Ability to greet and assist patients and families courteously.

Responsibilities

• Greet and direct patients and families.
• Obtain and verify patient information for registration.
• Maintain confidentiality of medical information.
• Act as a preceptor for new hires.

Skills

Customer service skills

Exceptional people skills

Education

Associate's degree or equivalent experience

Job description

Job Description

A Day in the Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Benefits

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Additional Information

Schedule: 11:30am - 12:00am, every other weekend

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.