Patient Access Representative - PRN

Munson Healthcare; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Employee discounts

Free retirement counseling

Free wellness platform

Job summary

Munson Healthcare in Traverse City, MI, is hiring a Patient Access Representative to greet patients, verify information, and guide them through registration in a fast-paced healthcare setting. You will help patients, families, and visitors with directions, transport needs, and information while maintaining confidentiality and professionalism.

The role requires strong customer service experience in healthcare or related fields; associates degree or equivalent education is preferred, with training

Qualifications

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Responsibilities

• Greet patients and direct them to testing and surgical areas in a courteous, welcoming manner; assist with patient transport as needed.
• Verify and collect patient information for registration accurately and efficiently.
• Greet patients and other customers; explain procedures and hospital environment clearly.
• Maintain confidentiality and organization of medical information and work area.
• Monitor communications daily and implement requested information changes.
• Serve as a preceptor for new hires and support education requirements.

Skills

Customer service

Healthcare

Education

Associate degree or equivalent

Job description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.


• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.


• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.


• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.


• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.


• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.


• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.


• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.


• Acts as a preceptor for new hires to provide all levels of education required for that position.


• Performs other duties as assigned by the PAS leadership team.

Qualifications

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.


• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

PRN - as needed for coverage for call-ins, PTO coverage, etc. No set number of hours per week.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.