Patient Access Representative (Night Shift TC)

SmartRecruiters, Inc.; Traverse City (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Paid holidays

Generous PTO

Employee discounts

Retirement counseling

Job summary

Munson Healthcare in northern Michigan seeks a Patient Access Representative for the night shift to greet patients, verify information, and direct them to testing and surgical areas with a courteous, welcoming approach.

You’ll register patient data in the system, collaborate with staff, and support transport needs while maintaining confidentiality and orderly workspaces. A hospital-centric customer service background is preferred.

Qualifications

• Two years' work experience in customer service, healthcare or business-related field.
• Associate's degree or 2 years formal education or equivalent experience.
• Shift Start and End Times - 4p-12:30a
• Vaccination against Measles, Mumps, Rubella and Varicella; flu vaccine required or exemption.

Responsibilities

• Greet and direct patients and families to testing and surgical areas in a courteous and welcoming manner.
• Register patients by obtaining/verifying all required information in the registration system.
• Assist patients, family and visitors with transport as needed.
• Maintain confidentiality and keep offices and work areas orderly and stocked.
• Serve as a preceptor for new hires and perform duties as assigned by PAS leadership.
• Support daily department communications and update information collection procedures.

Skills

Customer service

Healthcare experience

Education

Associate's degree or 2 years formal education

Job description

Patient Access Representative (Night Shift TC)

• Full-time
• Shift: PM/Rotate Shift
• Status: Full Time

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just beMunson Material.To us, that means teammates who live by our values ofexcellence,teamness, positivity, creativity,and a commitment to creatingexceptional experiencesfor our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

Grow:

Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

Thrive:

Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

Be Well:

Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

Be Heard:

Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

A Day inthe Life

Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.

Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.

Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner.Must possess exceptional people skills.

Exercises a high degree of control over confidential medical information.Keeps offices and work area orderly and properly stocked.

Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.

• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.

Two (2) years' work experience in customer service, healthcare or business-related field.

Shift Start and End Times - 4p-12:30a

Saturday 12:30p-9p, Sunday 5p-9p approximately every 8-10 weeks

Located in the lab - no patient contact

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.