Patient Access Representative - Days and 1 day during the weekend per month

Munson Healthcare; Traverse City (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Munson Healthcare in Traverse City, MI is seeking a Patient Access Representative to greet patients, direct them to testing and surgical areas, and assist with transportation as needed. The role involves patient registration, verification of information, and maintaining confidentiality of medical data in a fast-paced hospital setting.

Responsibilities include welcoming patients and families, explaining procedures, handling communications, and supporting the PAS leadership team.

Qualifications

• Associate degree or 2 years formal education or equivalent experience.
• Two years of work experience in customer service, healthcare or related field.

Responsibilities

• Greet patients, families and other customers in a courteous, welcoming manner and direct to testing or surgical areas.
• Register patients by obtaining and verifying required information in the registration system.
• Explain procedures, expectations and hospital environment to patients and families with excellent communication.
• Maintain confidentiality of medical information and keep work areas orderly and stocked.
• Access department communications daily and implement approved changes to information collection procedures.
• Act as a preceptor for new hires, providing required education for the position.
• Perform other duties as assigned by PAS leadership.

Skills

Customer service

Healthcare exposure

Education

Associate degree or 2 years education

Job description

More Than Just Care, It’s Community

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

Shift details: 30 hours per week - 6:30AM -5pm any day of the week and requires One Saturday shift 7:30a-3p per month

Location: This position rotates between South Airport Lab, Munson Professional Building and General Registration in the main lobby.

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.