Patient Access Representative - Per Diem

Geisinger Clinic; Scranton (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Job summary

Geisinger Clinic is seeking a regular, full-time front line support professional at Geisinger Community Medical Center (GCMC) in Scranton. The role greets and registers patients, assists with check-in, and schedules follow-up appointments.

You will handle insurance information, collect payments, and maintain patient records with attention to HIPAA rules. Qualified candidates have a high school diploma or GED and at least 1 year of related experience.

Qualifications

• Front desk presence and patient check-in support.
• Ability to verify demographics and schedule appointments.
• Familiarity with health information systems and HIPAA guidelines.

Responsibilities

• Greets and registers patients, supports check-in, and schedules follow-ups.
• Manages patient check-in procedures and communicates wait times to patients.
• Verifies demographics and insurance information per encounter.
• Collects payments and explains financial responsibilities to patients.
• Maintains accurate medical records and assists with referrals and pre-certifications.

Skills

Clinic Support

Communication

Computer Literacy

Customer Service

Health Information Systems

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Location

Geisinger Community Medical Center (GCMC)

Shift

Days (United States of America)

Scheduled Weekly Hours

0

Worker Type

Regular

Exemption Status

No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

• Clinic Support Services
• Communication
• Computer Literacy
• Customer Service
• Health Information Systems (HIS)
• HIPAA Compliance
• Multitasking
• Organizing
• Teamwork

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.