Patient Access Representative - Community Care

Geisinger Clinic; Town of Mount Pleasant (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) plan

Generous PTO

Job summary

Geisinger is seeking a Patient Access Representative to join the Community Care Mount Pleasant site. You will serve as the first point of contact, greet patients, verify demographics, schedule visits, and explain financial responsibilities while delivering a compassionate, accurate patient experience.

Typical duties include front line office activities, insurance screening, and coordinating referrals to ensure timely care.

Qualifications

• HS diploma or GED required.
• Clerical, communication and customer service skills are essential.
• Ability to handle sensitive information discreetly.

Responsibilities

• Greets and registers patients and schedules appointments.
• Verifies demographics and checks in patients for visits.
• Explains patient financial responsibilities and collects at point of service.
• Provides front line support and medical record maintenance as needed.
• Monitors wait times and communicates changes to patients.
• Coordinates referrals and pre-certifications when applicable.
• Maintains recall and reschedule lists and processes messages about appointments.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma or GED

Job description

Location: Community Care Mount Pleasant

Shift: Days (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary

Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.

Job Duties

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Responsible for checking patients in for appointments and accurately verifying demographics.

Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable

Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.

Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.

Communicates financial obligations to patients and collects fees at time of service as appropriate.

Communicates the purpose of and completes all necessary regulatory forms with patient.

Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.

Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.

Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.

Performs cash posting following department guidelines.

Independently works work queues to ensure timely resolution of all accounts.

Maintain productivity and quality performance expectations

Accurately performs medical record maintenance and releases.

Assists with referrals and pre-certifications, at the time of encounter.

Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Hours: Full time, 40 hours a week

Education Requirement: Must hold a HS diploma GED

Benefits of working at Geisinger

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, co