Patient Access Representative - Emergency Department

Geisinger Clinic; Danville (PA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement up to $5,000 per

Paid time off

Retirement plan

Job summary

Geisinger Clinic seeks a patient access clerk to support front desk operations at Geisinger Medical Center in Danville, PA. You will greet and register patients, verify demographics and assist with the check-out process and appointment scheduling.

Responsibilities include verifying insurance, communicating financial responsibility, collecting fees, and coordinating follow-up visits while adhering to HIPAA and privacy guidelines.

Qualifications

• High School Diploma or Equivalent (GED) – Required.
• Minimum of 1 year-related work experience – Preferred.
• Clerical, communication, customer service, confidentiality & office etiquette skills.

Responsibilities

• Check patients in for appointments and verify demographics accurately.
• Monitor patient wait times and communicate changes.
• Read and interpret insurance responses.
• Assign primary, secondary and tertiary insurance per encounter.
• Obtain necessary legal and financial signatures and disclose privacy information.
• Explain financial obligations and collect fees at time of service.
• Schedule follow-up appointments including specialty/ancillary services.
• Process multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Notify patients or guarantors of anticipated financial responsibility and collect accordingly.
• Perform cash posting following department guidelines.
• Maintain HIPAA compliance and patient confidentiality.
• Independently manage work queues to resolve accounts in a timely manner.
• Maintain productivity and quality performance expectations.
• Ensure accurate medical record maintenance and releases.
• Support referrals and pre-certifications at the time of encounter.

Education

High School Diploma

Job description

Location: Geisinger Medical Center (GMC)

Shift: Rotation (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Ind ependently works work queues to ensure timely resolution of all accounts.
• M aintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Skills:

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gende