Patient Access Representative - Per Diem

Geisinger Clinic; Wilkes-Barre (Luzerne County); On-site; USD 21,000 - 30,000; Full time

Job summary

Geisinger Wyoming Valley is seeking a regular full-time front line support staff member to greet and register patients, verify demographics, and assist with scheduling and check-out procedures. The role requires strong communication and computer skills to support efficient patient flow.

The position includes handling insurance information, collecting payments, and maintaining patient records in a compliant manner, with emphasis on teamwork and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.
• Healthcare front desk experience is a plus.

Responsibilities

• Check patients in for appointments and verify demographics.
• Assist with patient check-out and scheduling of follow-ups.
• Explain insurance and billing expectations to patients.
• Collect fees and post payments per department guidelines.
• Handle referrals, pre-certifications, and recall lists as needed.
• Maintain accurate medical record documentation and confidentiality.

Skills

Clinic support

Communication

Computer literacy

Customer service

Health Information Systems

HIPAA compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Location:

Geisinger Wyoming Valley (GWV)

Shift:

Evenings (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

• High School Diploma or Equivalent (GED)- (Required)

Experience:

• Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

• Clinic Support Services, Communication, Computer Literacy, Customer Service, Health Information Systems (HIS), HIPAA Compliance, Multitasking, Organizing, Teamwork

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.