Patient Access Representative - PER DIEM

Geisinger; Lewistown (Mifflin County); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger in Lewistown is seeking a front line support professional to greet patients, register them, verify demographics, and assist with checkout and appointment scheduling. The role emphasizes accurate processing of patient information, insurance details, and HIPAA privacy compliance within a hospital setting.

The ideal candidate will have at least one year of related experience and a high school diploma, with strong customer service and communication skills to minimize wait times and ensure

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Front line responsibilities include greeting patients, registering, and scheduling appointments.
• Must adhere to HIPAA privacy guidelines.

Responsibilities

• Check-in patients and verify demographics.
• Monitor patient wait times and inform patients of changes.
• Read and interpret insurance responses.
• Assign primary, secondary, and tertiary insurance per encounter.
• Explain financial responsibilities and collect fees at time of service when applicable.
• Complete necessary regulatory forms with patients.
• Schedule follow-up appointments and referrals as needed.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Notify patients of anticipated financial responsibility and collect accordingly.
• Maintain HIPAA compliance and patient confidentiality.
• Process cash postings according to department guidelines.
• Maintain patient recall and reschedule lists.

Skills

Front desk duties

Patient registration

Appointment scheduling

HIPAA compliance

Customer service

Education

High School Diploma or GED

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

• High School Diploma or Equivalent (GED)- (Required)

Experience

• Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s)

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.