Patient Access Representative (Per Diem)

North Country HealthCare, Inc.; Lancaster (NH); On-site; USD 26,000 - 35,000; Full time

Job summary

North Country HealthCare, Inc. is seeking a Patient Access representative to support the department by greeting patients, verifying demographics, and collecting required information for accurate records.

The role involves entering data into EMR, confirming insurance details, and obtaining necessary signatures while providing exceptional customer service. On-site position based in Weeks Medical Center, Lancaster, NH with mandatory orientation.

Qualifications

• High School Diploma or equivalent.
• One year hospital or health care registration experience preferred.
• Knowledge of medical terminology and insurance preferred.

Responsibilities

• Functions as primary receptionist for all incoming patients to the department.
• Maintains excellent customer service by recognizing needs of patients, families, and visitors.
• Enters data into EMR modules, verifies demographic and insurance information, and revises as necessary.
• Verifies insurance coverage and registration accuracy using EMR tools and notifies other departments as needed.
• Collects payments for services or co-pays following EMTALA regulations.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

Skills

Customer service

Data entry

Phone etiquette

Education

High School Diploma

Tools

EMR software

Job description

Job Summary

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.). Completes other tasks as assigned by Patient Access management.

The anticipated hourly range for this position is $18.77/hr - $23.46/hr - $25.34/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Essential Functions

• Functions as primary receptionist for all incoming patients to the department
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments, as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
• Scans all insurance cards (front and back). Obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciliation of cash drawer
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.
• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

Essential Qualifications:

High School Diploma or equivalent. Good communication and customer service skills with a pleasant, clear speaking voice. Must have good organizational skills with the ability to prioritize workload. One (1) year of hospital or health care experience in registration or business office environment preferred. Must demonstrate knowledge and use of applicable software applications. Knowledge of medical terminology and insurance preferred.

Please Note:

All new hires are required to attend a mandatory three-day orientation at Weeks Medical Center in Lancaster, NH. This orientation provides essential training, compliance information, and an introduction to our organizational culture to ensure a smooth and successful transition into your role. Attendance on all three days is required for onboarding completion. Additionally, if Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.