Patient Access Rep. II

Wheelersp; Lebanon (NH); On-site; USD 26,174 - 31,684; Part time

Benefits offered by this job

401(k) and matching

Dental insurance

Health insurance

Vision insurance

Job summary

Wheeler Staffing Partners is seeking Patient Access Representatives II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, and patient pre-admission functions. Candidates should have a High School Diploma or GED and at least 1 year of customer service experience. The position offers a salary range of $19-$23 per hour and includes benefits like health insurance and 401(k) matching. The role is in person, requiring strong customer service and communication skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service experience.
• Preferred 1 year administrative experience in medical or related field.

Responsibilities

• Greet customers and provide world-class customer service.
• Complete full patient registration at date of service.
• Verify insurance, benefits, and eligibility in line with CMS guidelines.

Skills

Customer service skills

Communication skills

Typing speed of at least 35 WPM

Medical Terminology knowledge

Education

High School Diploma or GED

Tools

PC

CRT

Job description

Patient Access Representative II

Location: Lebanon, NH

Employment Type: Contract-to-Hire

Shifts

• Outpatient / Clinical Areas
  • Hematology/Oncology 3K – 6:30a–3:00p (Mon–Fri)
  • Ultrasound 3S – 7:00a–4:00p
  • CT/MRI 3Z – 0.7 FTE, 5:30a–2:00p
  • Occ Health/General Surgery 4L – 8:30a–5:00p
  • Same Day Surgery – 5:30a–2:00p
• Outpatient Surgery Center (OSC)
  • 5:45a–4:15p (Monday–Thursday)
• Admissions
  • 8:00a–6:00p (Sunday–Wednesday)
• Emergency Department
  • 9:00a–9:00p (Sunday–Wednesday)
  • 1:00p–1:00a (Sunday–Wednesday)
  • 6:00p–6:00a (Sunday–Wednesday)

Salary: $19-$23 per hour

Job Summary

Wheeler Staffing Partners is seeking Patient Access Representatives II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre‑admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.

Responsibilities

• Greet customers and provide world‑class customer service
• Complete full patient registration at date of service
• Adhere to financial and cash control policies and procedures
• Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
• Scan Protected Health Information and manage patient information packets/folders
• Educate patients on financial liabilities and employ compliant collection techniques
• Perform hospital cash reconciliation and secure payment entry following policies
• Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
• Complete assigned registration and financial clearance activities
• Obtain insurance authorizations for scheduled and unscheduled hospital services
• Secure inpatient visit notifications to payors
• Assist with scheduling and coordinating post‑discharge care as needed

Requirements

• High School Diploma or GED required
• Minimum 1 year customer service experience
• Preferred 1 year administrative experience in medical, health insurance, or related field
• Minimum typing speed of 35 WPM
• Working knowledge of PC, CRT, and printers
• Familiarity with hospital functions preferred
• Strong customer service skills and ability to work in a fast‑paced environment
• Effective oral and written communication skills
• Medical Terminology course required
• Understanding of Third‑Party Payor requirements preferred
• Ability to perform duties in at least two Patient Access service areas, including ED
• Skilled in professional negotiation for patient/guarantor collections
• Ability to build collaborative relationships internally and externally

Benefits

• 401(k) and matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Wheeler Staffing Partners is an equal opportunity employer.