Patient Access Representative (Per Diem)

North Country HealthCare, Inc.; Lancaster (NH); On-site; USD 26,000 - 34,000; Full time

Job summary

North Country HealthCare, Inc. in Lancaster, NH seeks a Patient Access professional to accurately collect patient demographics, verify insurance, collect co-pays, and obtain necessary signatures. The role emphasizes exemplary customer service and adherence to confidentiality and patient rights.

Three-day orientation at Weeks Medical Center is required for onboarding. Ability to use AccuReg, EMR systems, and cross-functional collaboration with financial counselors is essential.

Qualifications

• High School Diploma or equivalent.
• Good communication and customer service skills with a pleasant, clear speaking voice.
• Must have good organizational skills with the ability to prioritize workload.
• One year of hospital or health care experience in registration or business office environment preferred.
• Knowledge of medical terminology and insurance preferred.

Responsibilities

• Serve as primary receptionist for all incoming patients to the department.
• Maintain excellent customer service for patients, families, visitors, and staff.
• Check patients in/out and print visit summaries and appointment cards as needed.
• Enter data into EMR modules and verify demographic/insurance information.
• Review orders for accuracy and monitor ED tracking board for active orders.
• Verify insurance coverage with AccuReg and notify relevant departments.
• Obtain and witness signatures on consent and required documents.
• Scan insurance cards and relevant documents for medical records.
• Refer payment issues to financial counselors and collect co-pays per EMTALA rules.
• Balance cash drawer and attach referrals to appointments.
• Handle department calls and paging, monitor alarms as needed.

Skills

Communication skills

Customer service

Organizational skills

Job description

Job Summary

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management.

The anticipated hourly range for this position is $18.77/hr - $23.46/hr - $25.34/hr. Final compensation will be determined based on the selected candidate's applicable experience, skills, qualifications, and other job-related factors.

Essential Functions

• Functions as primary receptionist for all incoming patients to the department
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments, as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
• Scans all insurance cards (front and back). Obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciliation of cash drawer
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.
• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

Essential Qualifications:

High School Diploma or equivalent. Good communication and customer service skills with a pleasant, clear speaking voice. Must have good organizational skills with the ability to prioritize workload. One (1) year of hospital or health care experience in registration or business office environment preferred. Must demonstrate knowledge and use of applicable software applications. Knowledge of medical terminology and insurance preferred.

Please Note:

All new hires are required to attend a mandatory three-day orientation at Weeks Medical Center in Lancaster, NH. This orientation provides essential training, compliance information, and an introduction to our organizational culture to ensure a smooth and successful transition into your role. Attendance on all three days is required for onboarding completion.
Additionally, if Weeks Medical Center is not your designated home base, you will be eligible for travel reimbursement in accordance with our standard travel policy.