Patient Access Representative - per diem

Geisinger Clinic; Lewistown (Mifflin County); On-site; USD 32,000 - 45,000; Full time

Job summary

Geisinger Lewistown Hospital is seeking a front line support team member to greet patients, register them, and assist with check-out and scheduling. This role emphasizes accuracy, courtesy, and efficiency in a busy outpatient setting.

You will verify demographics, manage clinical and financial information, and coordinate follow-up visits while ensuring HIPAA compliance and high-quality patient service.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Strong communication and computer literacy essential.

Responsibilities

• Check in patients for appointments and verify demographics.
• Assist with patient check-in procedures and manage wait times.
• Explain insurance basics and assign primary/secondary/tertiary coverage.
• Collect payments and communicate financial responsibilities.
• Complete regulatory forms and coordinate follow-up appointments.
• Handle multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Post cash and reconcile accounts according to department guidelines.
• Maintain patient records and recall/reschedule lists.

Skills

Clinic Support Services

Communication

Computer Literacy

Customer Service

Health Information Systems (HIS)

HIPAA Compliance

Multitasking

Organizing

Teamwork

Education

High School Diploma or GED

Job description

Location: Geisinger Lewistown Hospital (GLH)

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Preferred)

Skills

Clinic Support Services, Communication, Computer Literacy, Customer Service, Health Information Systems (HIS), HIPAA Compliance, Multitasking, Organizing, Teamwork

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.