Patient Access Representative PBX

Tenet Healthcare; United States; Remote; USD 32,000 - 36,000; Full time

Job summary

Conifer is seeking a remote Front Desk/Reception role to greet patients, manage calls via PBX, and handle basic demographic data entry with careful attention to privacy and compliance.

The position emphasizes world-class customer service, accurate data entry, and clear communication of hospital forms and policies, with an emphasis on patient privacy and teamwork.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a customer service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

Responsibilities

• Greet customers per Conifer Standards of Care and provide world-class customer service, enter demographic data, verify patient information, and explain Hospital & patient legal forms.
• Answers inbound & outbound calls and operates PBX per hospital policies.
• Scan Protected Health Information and prepare patient information packets.

Skills

Typing 35 wpm

PC/CRT knowledge

Hospital environment knowledge

Customer service

Fast-paced environment

Oral and written communication

Third party payor knowledge

Compliance knowledge

Collaborative relationships with users

Education

High School Diploma or GED

Tools

PBX system

Job description

Remote

Shift Information

Monday - Friday 2:30PM-11PM (Ability to pick up over time on Weekends sometimes available)

Job Summary

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Essential Duties and Responsibilities

• Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
• Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Supervisory Responsibilities

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

Required Certifications/Licensure

Include minimum certification required to perform the job.