Patient Access Representative II

Conifer Health Solutions; Lebanon (NH); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare service provider in Lebanon, NH, is seeking a Patient Access Representative II. Responsibilities include greeting patients, managing registrations, and educating on financial liabilities. Ideal candidates have a high school diploma and some customer service experience. This hybrid role offers flexible scheduling and a dynamic work environment.

Qualifications

• 0 - 1 year in a Customer Service role required.
• 0 - 1 year administrative experience in medical facility preferred.
• Some college coursework is preferred.

Responsibilities

• Greeting patients and managing full patient registration.
• Educating patients on financial liabilities and collection techniques.
• Verifying insurance and completing registration financial clearance.

Skills

Typing skills of 35 wpm

Customer service skills

Ability to work in a fast-paced environment

Communication skills

Education

High School Diploma or GED

Job description

Patient Access Representative II - 3.5 days/week

Join to apply for the Patient Access Representative II - 3.5 days/week role at Conifer Health Solutions

Overview

Responsible for duties in support of departmental efficiencies which may include: scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Responsibilities

• Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).


• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.


• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm


• Demonstrated working knowledge of PC/CRT/printer


• Knowledge of function and relationships within a hospital environment preferred


• Customer service skills and experience


• Ability to work in a fast-paced environment


• Ability to receive and express detailed information through oral and written communications


• Understanding of Third-Party Payor requirements preferred


• Understanding of Compliance standards preferred


• Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.


• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.


• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.


• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.

Education / Experience

• High School Diploma or GED required.


• 0 – 1 year in a Customer Service role.


• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred


• Some college coursework is preferred

Physical Demands

• Must be able to sit at computer terminal for extended periods of time.


• Occasionally lift/carry items weighing up to 25 lbs.


• Frequent prolonged standing, sitting, and walking.


• Occasionally push a wheelchair to assist patients with mobility problems.

Work Environment

• Hospital administration


• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

Other

• Must be available to work hours and days as needed based on departmental/system demands.


• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.