Patient Access Representative PBX

Conifer Health Solutions, LLC.; San Ramon (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401k with employer match

Holiday pay

Health savings accounts

Employee discount program

Job summary

The Conifer Health Solutions, LLC. team at San Ramon Medical Center seeks a courteous receptionist to support departmental efficiencies and patient care. You will greet patients, answer calls, manage basic demographic entry, and explain hospital forms in a fast-paced setting.

Shift is Mon-Fri 2:30PM-11PM. Requirements include a High School Diploma or GED and 0–1 year in Customer Service, with healthcare experience preferred. You may scan PHI and prepare patient packets as part of daily duties.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

Responsibilities

• Greet customers and provide world-class service while handling reception duties.
• Answer inbound/outbound calls and operate PBX per hospital policies.
• Scan PHI and assemble patient information packets for upcoming services.

Skills

Typing 35 wpm

PC/CRT/printer

Customer service

Fast-paced environment

Oral and written communication

Third Party Payor knowledge

Compliance understanding

Education

High School Diploma or GED

Some college coursework

Job description

Job Summary

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Working Location

San Ramon Medical Center

Shift Information

Monday - Friday 2:30PM-11PM (Ability to pick up over time on Weekends sometimes available)

Essential Duties And Responsibilities

• Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
• Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Supervisory Responsibilities

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

Education / Experience

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

PHYSICAL DEMANDS

• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.

WORK ENVIRONMENT

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

Other

• Must be available to work hours and days as needed based on departmental/system demands.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Resolves Physician's office and Patient issues.
• May experience extreme patient volumes and uncooperative Patients.

Compensation

• Pay: $25.00 - $28.00 per hour.
• Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked.
• Conifer observed holidays receive time and a half.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.