Patient Access Representative - PBX

Conifer Health Solutions; Nacogdoches (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Conifer Health Solutions is seeking a part-time, nights role at Nacogdoches Medical Center South Campus. The receptionist supports departmental efficiency by greeting customers, handling PBX calls, and completing basic registration and patient forms in compliance with policies.

Responsibilities include explaining and securing hospital/legal forms, processing demographics, and maintaining accurate records while delivering reliable customer service in a hospital setting.

Qualifications

• High School Diploma or GED is required.
• 0–1 year in a customer service role.
• Some college coursework is preferred.
• Course in Medical Terminology preferred.

Responsibilities

• Greet customers and provide world-class service per Conifer standards.
• Answer inbound and outbound calls and operate PBX per policy.
• Scan and file patient information packets for upcoming services.

Skills

Typing 35 wpm

PC/CRT/printer

Customer service

Hospital knowledge

Communication skills

Teamwork

Medical Terminology

Education

High School Diploma or GED

Some college coursework preferred

Tools

PBX system

Job description

Working location: Nacogdoches Medical Center South Campus

Shift Information: Nights 11PM-7AM

PART TIME

Job Summary

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Essential Duties And Responsibilities

• Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
• Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role.
• 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred

PHYSICAL DEMANDS

• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Occasionally push a wheelchair to assist patients with mobility problems.

WORK ENVIRONMENT

• Hospital administration
• Can work in patient care locations which include potential exposure to life-threatening patient conditions.

Other

• Must be available to work hours and days as needed based on departmental/system demands.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

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