Patient Access Representative _Emergency Dept_ PRN (Rotating Weekends)

ummc; Jackson (MS); On-site; USD 32,000 - 42,000; Part time

Job summary

UMMC is seeking a Patient Access Representative for the Emergency Department on a PRN rotating weekends at the Main Campus in Jackson, Mississippi. The role focuses on greeting patients, verifying insurance, registering for services, collecting payments, and initiating the patient flow with compassion and efficiency.

You will maintain accurate records in the EMR, answer inquiries, and support revenue cycle processes while ensuring compliance with confidentiality standards and ED protocols.

Qualifications

• HS diploma/GED and 1 year of clinical admissions or patient scheduling experience.
• Familiarity with patient throughput workflows and payer regulations.
• Experience with revenue cycle healthcare systems.
• Strong verbal and written communication; confidentiality.

Responsibilities

• Greet and assist patients, families, and visitors in the ER with professionalism.
• Register patients, verify demographics, insurance, and financial information.
• Obtain patient signatures on forms; ensure compliance.
• Verify insurance eligibility and benefits; update records.
• Collect co-pays/deductibles; explain financial assistance when needed.
• Coordinate with clinical/security teams to manage patient intake.
• Enter patient data into EMR and correct duplicates.
• Respond to inquiries with sensitivity.
• Stay informed on payer guidelines and ED protocols.
• Support process improvements and train new staff.

Skills

Regulatory knowledge

Revenue cycle

Confidentiality

Root-cause analysis

Communication

Professionalism

Organization

MS Word

MS Excel

Data entry

Education

High school diploma/GED

Tools

EMR systems

MS Word

MS Excel

Job description

Job Title

Patient Access Representative _Emergency Dept_ PRN (Rotating Weekends)

Location/s

Main Campus Jackson

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required: High school diploma/GED and one (1) year's experience of clinical admissions, patient registration, or patient scheduling

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Environmental and Physical Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially