Admitting Representative, Emergency Department – Full Time, Night Shift

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Discretionary incentive bonus

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Guidehouse is seeking an Admitting Representative to work onsite at Community Memorial Hospital in Ventura, CA. The role focuses on patient registration, insurance verification, and collections, with rotating shifts and holiday coverage.

Requirements include a high school diploma and 0–2 years in a hospital or clinical customer service environment. Bilingual English/Spanish is a plus, and travel is up to 10%.

Qualifications

• High School graduate or equivalent (GED).
• 0-2 years of experience in hospital/clinical customer service environment.

Responsibilities

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions for patients.
• Collect patient, demographic, and insurance information to register in systems.
• Obtain signatures and information at time of arrival.
• Escalate complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification.
• Explain financial requirements and collect outstanding patient portions at point of service.
• Perform collections and cashiering; refer to Financial Counseling when appropriate.
• Ensure activities meet department requirements in hospital collections.
• Work assigned shifts in hospital Emergency Admitting departments; rotating shifts and holidays.
• Serve as preceptors/trainers for orientation of new associates.
• Mentor new associates and assist in onboarding.
• Perform inpatient Admitting duties and review EMR status tracking for Medicare signatures.
• Handle observation admissions and related in/out-of-network benefit determinations.

Skills

Customer service

Registration

Insurance verification

Bilingual English & Spanish

Education

High School diploma

Tools

EMR/EHR system

Job description

The Admitting Representative is ONSITE at Community Memorial Hospital in Ventura, CA.

What You Will Do

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for all patients.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
• Serve as preceptors/trainers to orientate.
• Serves as a mentor to new associates and assist in new employee orientation.
• Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
• Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
• Consistently exceeds weekly individual goals and standards.
• Performs other duties as assigned.

Shift

Day Shift 12 HOURS (ex: 07:00PM- 07:30AM) with rotating weekends, on call, and holidays.

What You Will Need

• High School graduate or equivalent (GED)
• 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.

What Would Be Nice To Have

• One (1) year of hospital Patient Access experience.
• Data Entry experience.
• Familiarity with health plans/insurances.
• Bilingual in English & Spanish

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Job Family

Admitting Representative

Travel Required

Up to 10%

Clearance Required

None

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.