Patient Access Representative - FT

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Referral Program

Employee development & learning

Community outreach programs

Job summary

Guidehouse is seeking a Full Time Patient Access Representative in Ventura, CA to deliver efficient, courteous registration and act as a patient advocate during pre-admitting, admitting and registration. You will welcome patients and families, routing and escorting as needed, and ensure a smooth handoff to clinical staff.

The role requires a high school diploma and 0–2 years in healthcare or customer service, with bilingual English/Spanish helpful for patient access and insurance questions.

Qualifications

• High School Diploma or GED required.
• 0-2 prior relevant experience in a medical/clinical/hospital or customer service setting.

Responsibilities

• Provide efficient, timely, courteous registration services to ensure high customer service.
• Create a positive impression for patients, families, visitors, or staff during pre-admitting, admitting, or registering tasks.
• Assist patients and families in accessing services as advocate and navigator until handed off to clinical staff.
• Shift: 8-hour onsite shifts at Community Memorial Hospital in Ventura, CA.

Skills

Bilingual in English and Spanish

Data Entry

Education

High School Diploma or GED

Job description

The Full Time Patient Access Representative will provide efficient, timely, courteous registration services to ensure a high level of customer service.

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre- admitting, admitting and/or registering, routing or escorting patients, family or visitors.

The primary responsibility is to assist patients and their families in accessing services acting as an advocate and navigator until the patient is handed off to clinical staff.

Shift: 8 hour shifts ONSITE at Community Memorial Hospital in Ventura, CA - Day Shift - Varies

What You Will Need

• High School Diploma or equivalent (GED)

• 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.

What Would Be Nice To Have

• One (1) year Patient Access experience

• Data Entry experience

• Familiar with health plans/insurance

• Bilingual in English and Spanish

Job Family

Admitting Representative

Travel Required

None

Clearance Required

None Job Posting

What You Will Do

• The Full Time Patient Access Representative will provide efficient, timely, courteous registration services to ensure a high level of customer service.

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre- admitting, admitting and/or registering, routing or escorting patients, family or visitors.

• The primary responsibility is to assist patients and their families in accessing services acting as an advocate and navigator until the patient is handed off to clinical staff.

• Shift: 8 hour shifts ONSITE at Community Memorial Hospital in Ventura, CA - Day Shift - Varies

What You Will Need

• High School Diploma or equivalent (GED)

• 0-2 prior relevant experience in a medical/clinical/dental/hospital setting OR customer service setting.

What Would Be Nice To Have

• One (1) year Patient Access experience

• Data Entry experience

• Familiar with health plans/insurance

• Bilingual in English and Spanish

#LI- DNI

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.