Admitting Representative, Emergency Department – Full Time, Day Shift (Open)

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Employee Referral Program

Job summary

Guidehouse seeks an adaptable Patient Access professional in Ventura, CA to support patient registration, insurance verification, and collections. You will collect demographic data, secure signatures, and explain financial responsibilities at the point of service.

The role requires up to 2 years in a hospital or clinical setting, with day shifts and rotating weekends. Bilingual English/Spanish is a plus, beneficial for a diverse patient population.

Qualifications

• High School diploma or GED required.
• 0-2 years experience in hospital, medical, clinical OR customer service environment preferred.

Responsibilities

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions for patients.
• Collect necessary patient demographics and insurance information to ensure complete registration.
• Obtain patient signatures and information at arrival.
• Escalate complex registrations to experienced team members.
• Perform real-time insurance eligibility and benefits verification.
• Verify insurance benefits and explain financial requirements to patients; collect outstanding amounts.
• Perform collections and cashiering; refer patients to Financial Counseling as appropriate.
• Ensure compliance with department requirements for hospital collection activities.
• Work shifts in hospital Emergency Admitting departments; 12-hour or 8-hour shifts with rotating holidays/weekends.
• Serve as preceptors/trainers and mentors for new associates.

Skills

Customer service

Data entry

Bilingual English-Spanish

Health insurance familiarity

Education

High School Diploma or GED

Job description

What You Will Do

• Provides excellent customer service to all individuals.
• Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.
• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
• Obtain all necessary patient signatures and information at time of arrival.
• Escalates any advanced or complex registrations to a more experienced team member.
• Perform real-time insurance eligibility and benefits verification for all patients.
• Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.
• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
• Ensure that all activities related to hospital collection activities meet department requirements.
• Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.
• Serve as preceptors/trainers to orientee.
• Serves as a mentor to new associates and assist in new employee orientation.
• Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
• Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
• Consistently exceeds weekly individual goals and standards.
• Performs other duties as assigned.

Shift: Day Shift 12 HOURS (ex: 07:00AM- 07:30PM) with rotating weekends, on call, and holidays.

What You Will Need

• High School graduate or equivalent (GED)
• 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.

What Would Be Nice To Have

• One (1) year of hospital Patient Access experience.
• Data Entry experience.
• Familiarity with health plans/insurances.
• Bilingual in English & Spanish

#LI-DNI

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Job Family

Admitting Representative

Travel Required

Up to 10%

Clearance Required

None

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.