Patient Access Representative - Pain Management

McLaren Health Care; Oxford (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I to support registration, financial clearance, insurance verification and cashiering duties within Revenue Cycle Management.

The role emphasizes accuracy, timely task completion, and courteous customer service, with collaboration across clinic teams and guidance from senior reps as needed.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators.

Responsibilities

• Completes all assigned tasks and responsibilities accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Under general direction, completes tasks accurately and timely; seeks guidance from Rep II, Rep III and supervisor on tasks assigned.

Skills

Microsoft Office

Excel

Word

10-key

Education

High School Diploma or GED

Associate Degree in Health Care/Finance or related

Tools

Window based applications

Job description

Position Summary

Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specific assignments. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. Patient Access Representative I is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.


• Responds promptly, professionally and courteously to all customers’ needs.


• Cooperates and communicates effectively with all McLaren Health Care team members.


• Contributes to continuous quality improvement efforts.


• Under general direction, completes tasks accurately and timely. Seeks guidance and direction from Rep II, Rep III and supervisor on tasks assigned.

Keywords: Receptionist, secretary, office, clerical, front desk

Qualifications

Minimum:

• High School Diploma or GED


• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience


• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators


• For positions designated as float positions, travel to or between clinics is required

Preferred

• Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted


• Certification in medical billing, coding, or equivalent job specific certification


• Working knowledge of CPT, HCPCS, and ICD-10


• One-year experience in Revenue Cycle

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time


• Requisition ID: 26004005


• Daily Work Times: 8:30am - 5:00pm


• Hours Per Pay Period: 80


• On Call: No


• Weekends: No