Patient Access Representative - Oncology

PeaceHealth; Vancouver (WA); On-site; USD 31,000 - 47,000; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Oncology for a Per Diem/Relief, Day position. The role supports scheduling, insurance verification and pre-certification, acting as a clinical liaison with physician practices.

Responsibilities include pre-registration, payment collection, coverage verification, prior authorization, and managing daily schedules. Strong customer service and MS Office skills preferred; 1 year experience in medical office or related field is required.

Qualifications

• Knowledge of medical terminology and CPT/ICD-10 coding preferred.
• Knowledge of insurance processes and regulations.
• Must manage conflict professionally (required).
• Excellent time management with deadline focus (required).
• Good customer service and interpersonal skills (required).

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payments.
• Verifies coverage and ensures all insurance requirements are met; obtains prior authorization/referrals.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules and reminder calls; handles referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical terminology

CPT/ICD-10 coding

Insurance process

Conflict management

Time management

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Oncology for a Per Diem/Relief, Day position.

The salary range for this job opening at PeaceHealth is $22.61 – $33.94.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What do you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Assertive Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.