Patient Access Representative - Offsite Outpatient

Stony Brook University Medical Center

Stony Brook (NY)

On-site

USD 50,000 - 55,000

Full time

3 days ago

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Job summary

Stony Brook Medicine’s Patient Access Representatives greet patients at an Offsite Hospital Outpatient location, review registrations for completeness, obtain consents, and secure financial clearance. They collect POS payments at check-in and document in the EMR system while ensuring compliance and high-quality patient service.

This full-time role requires strong communication, ability to handle stressed patients, and familiarity with insurance concepts.

Qualifications

Associate degree or higher with one year of customer service, public health, medical practice, or hospital revenue cycle experience.
Strong verbal and written communication, computing and multi-tasking skills.
Ability to communicate with customers under stress.

Responsibilities

Arrive a high volume of appointments for multiple service types in outpatient settings and collect documents for patient identification and insurance coverage.
Collaborate in a multi-disciplinary environment and ensure compliance with consents and regulatory signatures.
Verify registrations in the EMR and ensure complete financial clearance; provide information on insurance coverage and cost share responsibilities.
Collect POS payments (co-pays, deposits, deductibles) at check in and monitor workflow to complete registration and clearance within time frames.

Skills

Customer service

Verbal & written communication

Registration & financial clearance

Education

Associate's degree or higher

Tools

EMR systems

Job description

Job Description

Job Description - Patient Access Representative - Offsite Outpatient (2603103)

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative

assigned to an Offsite Hospital Outpatient location is a key member of the Patient Access Services team, responsible for courteously greeting and arriving patients for various outpatient encounters while providing the highest level of customer service. The Offsite Hospital Outpatient Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check in.

Duties of a Patient Access Offsite Hospital Outpatient Representative may include the following, but are not limited to:

Efficiently arrives a high volume of appointments for multiple service types in various outpatient or ambulatory settings. Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo ID and insurance cards, etc.).
Ability to work collaboratively in a multi-disciplinary environment.
Ensures that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment. Shares provision of patient rights and notices, as appropriate. Documents accordingly in registration and EMR system.
Conducts a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and “clean” bill. Verifies proper referrals/authorizations are in place for anticipated services.
Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provides self-pay patients with information on qualifications for Medicaid or financial assistance. Engages financial counselors, as appropriate.
Collects required POS payments (co-payments, deposits and/or deductibles) at time of arrival.
Utilizing various work lists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.

Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.

*The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.

Qualifications

Required

Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role, or in lieu of degree, two years of demonstrated experience in a hospital ambulatory or specialty medical practice, front-end revenue cycle or other related industry requiring skills that demonstrate experience in access services, insurance reimbursement or payment collection.

Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred

Bilingual in English and Spanish.
Billing, Accounts Receivable or Customer Service, Call Center experience.
Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration Financial, IT systems.
Knowledge of medical terminology.
Previous experience as a Patient Access Representative at a Medical Center is preferred.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes

Resume/CV should be included with the online application.

Posting Overview

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

All Hospital positions may subject to changes in pass days and shifts as necessary.

This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*

Complete electronic reference check with a minimum of three (3) professional references.

Successfully complete a 4 panel drug screen*

Meet Regulatory Requirements for pre employment screenings.

Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools — Medicine, Dental, Health Professions, Nursing and Social Welfare — a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Stony Brook University is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting oea_ada@stonybrook.edu. We will consider accommodation requests in compliance with applicable law. This process is separate from and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $50,122 - $55,338 / year.

Some positions offer annual supplemental pay such as:

Location pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Job Number:

2603103

Official Job Title : TH Instructional Support Assistant

Job Field

Other

Primary Location

Department/Hiring Area : Patient Access Services

Schedule

Full-time

Shift

Day Shift

Shift Hours : 9a-5p Pass Days : Sat, Sun