Patient Access Representative

Geisinger; Dunmore (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits from day one

Vision and dental coverage

Equal opportunity employer

Job summary

Geisinger is seeking a front line support role in Dunmore, PA. The successful candidate will coordinate and perform front line office activities, greet patients, register them, and assist with the check out process.

This position requires a high school diploma and ideally one year of related experience. Benefits include healthcare coverage from day one for both full-time and part-time positions.

Qualifications

• Minimum of 1 year of related work experience preferred.

Responsibilities

• Check patients in for appointments and verify demographics.
• Interpret insurance responses and assign insurance correctly.
• Communicate financial obligations and collect fees at the time of service.
• Schedule follow-up appointments as necessary.
• Process patient-related messages regarding appointments and referrals.
• Perform cash posting according to departmental guidelines.
• Maintain confidentiality in all patient interactions.

Skills

Clerical I

Communication

Customer Service

Office Politics And Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Completes patient’s visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts. Maintains productivity and quality performance expectations. Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases. Assists with referrals and pre-certifications at the time of encounter. Properly utilizes and maintains patient recall and reschedule lists.
• Work is typically performed in an office environment. Accountable for satisfying all job‑specific obligations and complying with all organization policies and procedures.

Position Details

• Education: High School Diploma or Equivalent (GED) - (Required)
• Experience: Minimum of 1 year of related work experience (Preferred)
• Certification(s) and License(s): None specified
• Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality
• Benefits: Healthcare benefits for full‑time and part‑time positions from day one, including vision, dental and domestic partners.

We are an affirmative action, equal opportunity employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.