Patient Access Representative-Lead

University of Mississippi Medical Center; Missouri; On-site; USD 30,000 - 48,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, MS is seeking a Patient Access Representative-Lead to oversee advanced registration, verify insurance, collect payments, and coordinate scheduling while ensuring accurate records and regulatory compliance.

The role emphasizes training staff, optimizing patient flow, and delivering a welcoming patient experience with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED with 1 year of clinical admissions or patient registration experience.
• Certifications, licenses or registrations: N/A.
• Advanced knowledge of patient throughput workflows and regulations; ability to protect confidentiality; proficient with payer guidelines; strong analytical and communication skills.

Responsibilities

• Coach and train patient access staff to deliver patient-centered service.
• Develop and deliver training programs for registration, insurance verification, and payment collection processes.
• Greet and assist patients professionally with urgency and empathy.
• Perform timely and accurate patient registration with demographics, insurance and financial information.
• Obtain patient signatures on consent forms and privacy notices in compliance with requirements.
• Verify insurance eligibility and benefits and update records.
• Determine and collect co-pays, deductibles, or deposits; explain financial assistance when needed.
• Collaborate with clinical and security teams to prioritize patient intake and maintain flow.
• Enter and maintain patient data in EMR and registration systems; fix duplicates or errors.
• Respond to inquiries with sensitivity to diverse situations.

Skills

Patient throughput

Revenue cycle

Confidentiality

Payer guidelines

Analytical skills

Verbal communication

Written communication

Professional standards

Organizational skills

MS Word

MS Excel

Data entry

Tools

EMR systems

Job description

University of Mississippi Medical Center

Patient Access Representative-Lead

Jackson, Mississippi, United States

Aug 25, 2026

Job Category:

Clerical and Customer Service

Organization:

Rev Cycle - Patient Access Adult Day ER

Location/s:

Main Campus Jackson

Job Title:

Patient Access Representative-Lead

Job Summary:

The Patient Access Representative-Lead is an advanced patient access role responsible for managing complex patient registration tasks, verifying insurance information, collecting payments, scheduling appointments, and maintaining accurate patient records while ensuring the integrity of the Master Patient Index. This position ensures a seamless and welcoming patient experience, enforces compliance with regulatory and confidentiality standards, and supports process improvements to enhance operational efficiency. The Lead serves as a resource for staff, assists with training, resolves escalated patient and payer issues, and collaborates with clinical and administrative teams to optimize patient access workflows. Strong communication, problem-solving, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required:

High school diploma/GED and one (1) year experience of clinical admissions, patient registration, or patient scheduling.

Certifications, Licenses or Registration required:

N/A

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Advanced knowledge of patient throughput workflows and regulations. Advance in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Provide coaching and training to the patient access team, fostering a patient-centered culture that promotes professional, empathetic, and efficient service delivery
• Develop, coordinate, and deliver training programs for new and existing patient access staff to ensure proficiency in registration, insurance verification, and payment collection processes.
• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co‑pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and train new staff; provide backup assistance to other Patient Access areas during high-volume periods.
• Collaborate with department leaders to identify training needs and implement strategies that enhance overall patient access operations and customer service quality.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Work Shift:

Evening

Grant Funded:

No

Job Posting Date:

08/25/2026

University Hospital and Clinics at the University of Mississippi Medical Center provides comprehensive healthcare services, education, and research, advancing medical care in the region.

Hospitals and Health Care

Company size 1,001–5,000 employees

Momentum

Team growth

Momentum

7% in 12 mo

32 employees on LinkedIn

Jul 23 May 26

Footprint

Where they work

2500 N STATE ST, Jackson, Mississippi 39216, us