Patient Access Representative _ Clinical Registration

University of Mississippi Medical Center; Missouri; On-site; USD 21,000 - 30,000; Full time

Job summary

University of Mississippi Medical Center seeks a Patient Access Representative to greet patients, verify insurance, and register for services while maintaining accurate records. You will collect payments, schedule appointments, and ensure privacy compliance in a fast-paced environment.

The role requires high school diploma, excellent communication, and strong organizational skills. Proficiency with EMR systems and basic Microsoft Word/Excel is expected, with a focus on patient-centered service.

Qualifications

• High school diploma or GED required.
• Ability to collect and verify patient demographics and insurance.
• Strong verbal and written communication; maintain confidentiality.

Responsibilities

• Greet and assist patients with professionalism, empathy, and urgency.
• Register patients with accurate demographics, insurance, and financial data.
• Obtain signatures on consent forms, privacy notices, and financial documents; ensure regulatory compliance.
• Verify insurance benefits and update patient records accordingly.
• Collect co-pays, deductibles, or deposits; explain financial assistance options.
• Coordinate with clinical and security teams to prioritize patient intake and flow.
• Enter and maintain patient data in the EMR and registration systems; correct duplicates.
• Respond to inquiries with courtesy and sensitivity; adapt to diverse scenarios.
• Keep up to date on payer guidelines and hospital policies for accuracy.
• Support process improvements; train new staff; backup coverage during high volume.
• All duties may be updated by management as needed.

Skills

Patient throughput

Regulations

Revenue cycle systems

Confidentiality

Analytical skills

Verbal communication

Written communication

Organizational skills

Microsoft Word

Excel

Data entry

Education

High school diploma/GED

Tools

EMR systems

Job description

Job Requisition ID:

R00054065

Job Category:

Clerical and Customer Service

Organization:

Rev Cycle - Patient Access Offsite

Location/s:

Main Campus Jackson

Job Title:

Patient Access Representative _ Clinical Registration

Job Summary:

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required:

High school diploma/GED

Certifications, Licenses or Registration required:

N/A

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities:

Basic knowledge of patient throughput workflows and regulations. Proficient in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations. Demonstrated analytical skills to discover root cause of errors and properly correct. Good verbal and written communication skills. Maintains professional standards. Effective organizational skills. Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.
• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.
• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.
• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced is subject to precise measures of quantity and quality, occasional bending, occasional lifting/carrying up to 10 pounds, occasional lifting/carrying up to 25 pounds, occasional lifting/carrying up to 50 pounds, occasional lifting/carrying up to 75 pounds, occasional lifting/carrying up to100 pounds, no lifting/carrying 100 pounds or more, no climbing, no crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, frequent sitting, frequent standing, occasional twisting, and frequent walking. (Occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

No

Pay Class:

Hourly

FTE %:

100

Job Posting Date:

09/17/2026

Job Closing Date (open until filled if no date specified):