Patient Access Representative

Ellsworth County Medical Center; Ellsworth (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

Ellsworth County Medical Center in Ellsworth, KS is seeking a Patient Access Representative to greet patients at check-in, collect demographic and insurance information, verify eligibility, and process co-pays. The role includes scheduling appointments and handling calls with professionalism.

You will support confidential data handling, communicate with providers and teammates, and participate in cross-training and quality improvement projects to enhance patient access services.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years' experience in a fast-paced clinic setting preferred.
• Proficiency with Microsoft Office and EHR systems preferred.

Responsibilities

• Be the first friendly face at check-in and collect/update patient demographics and insurance information.
• Verify insurance eligibility, process co-pays and deductibles.
• Schedule, confirm, and update patient appointments with accuracy.
• Answer calls professionally and provide directions as needed.
• Send clear, professional messages to providers and teammates.
• Assist with scanning, filing, faxing, and other clerical tasks; maintain confidentiality.
• Support quality improvement projects and cross-train with other departments.

Skills

Organization

Prioritization

Multi-tasking

Interpersonal skills

Technical skills

Attention to detail

Verbal communication

Written communication

Independent judgment

Microsoft Office

EHR experience

Confidentiality

Composure under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Join Our Team as a Patient Access Representative!

What You’ll Do (a.k.a. Your Superpowers):

• Be the first friendly face at check-in for hospital or clinic patients
• Collect and update patient info (demographics, insurance, signatures)
• Verify insurance & eligibility, process co-pays, deductibles, and more
• Answer calls like a pro - whether it's urgent, routine, or "just need directions"
• Schedule, confirm, and update patient appointments with accuracy
• Send clear, professional messages to providers & teammates
• Help with scanning, filing, faxing, and other clerical tasks (because details matter!)
• Serve as a resource for patients and your coworkers, and train new teammates
• Pitch in with quality improvement projects and cross-train with other departments

Why You’ll Love It Here:

• You’ll make a direct difference in someone’s healthcare journey every day
• You’ll be part of a supportive, team-focused environment
• You’ll learn and grow while building valuable skills in healthcare access

Location: Ellsworth County Medical Center

Schedule: Full-time with opportunities to learn and grow

Job DetailsJob Location: PRIMARY - ELLSWORTH, KS 67439Position Type: Full TimeEducation Level: High SchoolJob Shift: Day Shift

Qualifications

Education:

• High School Diploma or equivalent required

Experience:

• Minimum 1-2 years' experience in a fast-paced clinic setting preferred

Preferred Skills:

• Excellent skills in organization, prioritization, and multi-tasking
• Ability to manage multiple concurrent projects
• Excellent interpersonal and technical skills
• Strong attention to detail
• Excellent verbal and written communication skills with ability to explain diverse technical problems in easy-to-understand language
• Strong independent judgment and decision-making skills
• Strong computer skills, including Microsoft Office and EHR experience
• Ability to maintain composure under stressful situations
• Maintain strict confidentiality in all aspects of job performance

Certifications/Registrations:

N/A