Patient Access Representative II - Orthopedics

Rady Children's Hospital-San Diego; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative II for its Orthopedics department. This role is vital in securing and providing essential medical business information to patients and their families, ensuring a smooth registration and scheduling process. The position demands excellent listening and communication skills, as well as a compassionate approach, especially when dealing with sensitive situations. If you're looking to make a meaningful impact in healthcare and thrive in a dynamic team environment, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree preferred with healthcare experience.

Responsibilities

• Provide medical business information to patient families and guardians.
• Interpret and communicate information for patient services.

Skills

Listening Skills

Empathy

Calmness Under Stress

Oral Communication

Written Communication

Confidentiality

Medical Terminology

Resourcefulness

Education

High School Diploma or G.E.D.

Associate's Degree

Tools

Epic EMR

Job description

Patient Access Representative II - Orthopedics

Join to apply for the Patient Access Representative II - Orthopedics role at Rady Children's Hospital-San Diego.

Job Summary

Under general supervision, the Patient Access Representative secures and provides appropriate medical business information to and from patient families/guardians and funding sources. Responsibilities include interpreting, identifying, communicating, and detailing information through registration, scheduling, and/or acquiring authorizations for patient services in a dynamic team environment. This role offers an opportunity to make a difference every day through your duties.

Skills Required

• Excellent listening skills and full attention to patients and medical professionals
• Detailed and empathetic approach, especially when dealing with critically ill or injured individuals
• Ability to remain calm in stressful situations
• Strong oral and written communication skills
• Maintaining confidentiality
• Basic understanding of medical terminology and procedures
• Resourcefulness

Minimum Qualifications

• High School Diploma, G.E.D., or equivalent

Preferred Qualifications

• Associate's Degree
• One year of healthcare experience
• Experience with Epic or other EMR systems
• Experience with payment collection efforts
• Bilingual in English/Spanish or other languages relevant to department needs

Additional Information

The current salary range for this position is $22.00 to $30.27 per hour. Rady Children's Hospital is committed to competitive and equitable compensation, regularly reviewing market standards. This posting remains open until the position is filled or sufficient applicants are received.