Patient Access Representative II, Full-Time, Downtown

BHS; Jacksonville (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health in Jacksonville Downtown is seeking an experienced Patient Access Representative II for a 4:00pm - 2:00am shift, Wednesday to Saturday. This full-time role involves registering patients, managing central scheduling, and supporting patient access across multiple touchpoints.

You will apply EMTALA, AHCA, JCAHO, and HIPAA guidelines, perform accurate data entry in EPIC and OnBase, and deliver outstanding customer service while protecting patient privacy.

Qualifications

• High school diploma or GED required.
• Certified Medical Assistant preferred.
• Experience in patient access or call center is a plus.

Responsibilities

• Managing a large amount of inbound and outbound calls in a timely manner
• Managing Central Scheduling Voicemail
• Scheduling patient appointments with BHS cardiologists
• Following call scripts for handling different scenarios
• Identifying customer needs and providing solutions
• Managing Scheduling OnBase queue and index documenting in EPIC
• Data Entry Tasks
• Routing calls as appropriate
• Providing Excellent Customer Service

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Certified Medical Assistant (Preferred)

Tools

EPIC

OnBase

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Job Description

Baptist Health is hiring an experienced Patient Access Representative II for Baptist Downtown. This is a Full-Time opportunity with a shift of 4:00pm - 2:00am, Wednesday - Saturday.

As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face-to-face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non-clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center.

Patient Access Representative II Job Responsibilities:

• Managing a large amount of inbound and outbound calls in a timely manner
• Managing Central Scheduling Voicemail
• Scheduling patient appointments with BHS cardiologists
• Following call scripts for handling different scenarios
• Identifying customer needs and providing solutions
• Managing Scheduling OnBase queue and index documenting in EPIC
• Data Entry Tasks
• Routing calls as appropriate
• Providing Excellent Customer Service

Education &CredentialRequirements:

• High School Diploma or GED EquivalentRequired

Licensing & Credential Requirements:

• Certified Medical Assistant Preferred

Positions designated as requiring a level II Background (A detailed fingerprint-based screening for positions of trust that check state (FDLE) and national (FBI) criminal history) will undergo screening as a condition of employment and continued employment. For additional information, please visit Florida Care Provider Background Screening Clearinghouse https://info.flclearinghouse.com/

Primary Location:

Downtown - Main Building