Patient Access Representative II, Full-Time, Downtown

Baptist Medical Center Jacksonville; Jacksonville (FL); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Onsite parking

Great benefits

Job summary

Baptist Health in Jacksonville, FL is seeking an experienced Patient Access Representative II for a full-time shift 4:00pm–2:00am, Wednesday through Saturday. The role focuses on registering patients accurately, handling face-to-face and telephone encounters, and supporting PAS goals in areas like collections and palm scanning.

You will coordinate across patient access areas, ensure HIPAA compliance, document consent forms, and maintain patient privacy while delivering excellent service in a

Qualifications

• High School Diploma or GED required.
• Certified Medical Assistant preferred.
• Strong customer service and communication skills.

Responsibilities

• Managing a large amount of inbound and outbound calls in a timely manner.
• Scheduling patient appointments with BHS cardiologists.
• Following call scripts for handling different scenarios.
• Identifying customer needs and providing solutions.
• Managing Scheduling OnBase queue and index documenting in EPIC.
• Data Entry Tasks.
• Routing calls as appropriate.

Skills

Customer service

HIPAA compliance

EMTALA knowledge

Phone etiquette

Education

High School Diploma or GED

Certified Medical Assistant Preferred

Tools

OnBase

EPIC

Job description

Baptist Health is hiring an experienced Patient Access Representative II for Baptist Downtown. This is a Full-Time opportunity with a shift of 4:00pm - 2:00am, Wednesday - Saturday.

As the Patient Access Representative II, you will register patients accurately and efficiently, utilize multiple patient access areas, maintain service excellence to patients and visitors for face‑to‑face and telephone encounters, and contribute to PAS Goals as defined annually (Collections, Palm Scanning, etc.) You will need to possess a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO, maintain a professional relationship with all clinical and non‑clinical team members, be able to articulate compliance documentation and ensure completion of required patient consent forms, and maintain patient privacy in accordance with HIPAA guidelines. This campus has onsite parking options and great benefits! We do not see patients or have providers at this Call Center.

Patient Access Representative II Job Responsibilities:

Managing a large amount of inbound and outbound calls in a timely manner

Scheduling patient appointments with BHS cardiologists

Following call scripts for handling different scenarios

Identifying customer needs and providing solutions

Managing Scheduling OnBase queue and index documenting in EPIC

Data Entry Tasks

Routing calls as appropriate

Education & Credential Requirements:

High School Diploma or GED Equivalent Required

Licensing & Credential Requirements:

Certified Medical Assistant Preferred

Positions designated as requiring a level II Background (A detailed fingerprint-based screening for positions of trust that check state (FDLE) and national (FBI) criminal history) will undergo screening as a condition of employment and continued employment. For additional information, please visit Florida Care Provider Background Screening Clearinghouse https://info.flclearinghouse.com/

High School

• Insurance Experience
• Customer Service Experience

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.