Patient Access Representative I Float

Mass General Brigham; Rochester (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access Representative at Wentworth-Douglass Hospital in Rochester, NH. The role involves ensuring a smooth patient check-in and discharge process, requiring excellent customer service skills and experience in patient registration. Ideal candidates will have a High School Diploma and 1-2 years of relevant experience, with a focus on communication and problem-solving abilities. Join a leading healthcare organization committed to providing exceptional care and support to the community.

Qualifications

• 1-2 years experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients and collect/verify demographic and insurance information.
• Schedule appointments and explain insurance/billing policies.
• Handle patient questions and escalate complex issues.

Skills

Communication

Interpersonal skills

Attention to detail

Problem-solving

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Float position between locations! - Lee, Dover and Rochester

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Does this position require Patient Care: No

Qualifications

Essential Functions:
-Greet patients in a professional and friendly manner.
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.

Additional Job Details (if applicable)

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type

Onsite

Work Location

92 Farmington Road, Route 11

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.