Patient Access Representative I Float

Davita Inc.; Rochester (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Rochester seeks an organized and friendly patient services representative. The role involves ensuring a smooth patient check-in and discharge process while providing excellent customer service. Candidates are expected to have a High School Diploma and relevant experience in admitting or scheduling. Join a diverse team committed to patient care and community service.

Benefits

Great Benefits Package

Qualifications

• 1-2 years of experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information.
• Schedule appointments and confirm patient information.

Skills

Communication

Attention to Detail

Problem Solving

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

Float position between locations! - Lee, Dover and Rochester
Great Benefits Package!
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Does this position require Patient Care: No

Essential Functions:
-Greet patients in a professional and friendly manner.
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.