Patient Access Representative I Float

Mass General Brigham; Dover (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

Mass General Brigham seeks a patient registration specialist for Wentworth-Douglass Hospital. This role involves ensuring efficient patient check-in and discharge, handling insurance verification, and providing excellent customer service. Ideal candidates will have a high school diploma and experience in a healthcare setting.

Qualifications

• 1-2 years experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure smooth patient check-in and discharge process.
• Collect and verify patient demographic and insurance information.
• Schedule appointments and explain billing policies.

Skills

Communication

Attention to detail

Problem-solving

Interpersonal skills

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Float position between locations! - Lee, Dover, and Rochester

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.

Does this position require Patient Care: No

Qualifications

Essential Functions:

1. Greet patients in a professional and friendly manner.
2. Collect and verify patient demographic and insurance information, as well as enter information into systems.
3. Schedule appointments and confirm patient information.
4. Explain insurance and billing policies/procedures to patients.
5. Process payments and provide receipts.
6. Obtain pre-authorization for procedures as needed.
7. Handle patient questions, concerns, and issues, escalating complex situations to senior staff or managers.

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience in admitting, scheduling, registration, or insurance verification (1-2 years preferred).

Knowledge, Skills, and Abilities

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Additional Job Details

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and community service. We value diversity, equity, and inclusion, reflecting the diversity of the patients we serve. We believe in equal access to quality care, employment, and advancement opportunities regardless of race, gender, sexual orientation, ability, religion, ethnicity, or national origin.

Work Details

Remote Type: Onsite

Work Location: 92 Farmington Road, Route 11

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We provide reasonable accommodations for individuals with disabilities during the application and employment process. For accommodations, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Our competency framework defines effective leadership behaviors critical for success at each job level, comprising ten competencies that evaluate performance, guide hiring, and support employee development.