Patient Access Representative I Float

Wentworth-Douglass Physicians Organization (WDP); Rochester (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Registration Specialist to ensure efficient patient check-in and discharge processes. This role involves greeting patients, collecting necessary information, scheduling appointments, and addressing patient inquiries. The ideal candidate will have a high school diploma and relevant experience in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years experience in admitting, scheduling, registration, or insurance verification preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.

Responsibilities

• Greet patients and collect demographic and insurance information.
• Schedule appointments and explain insurance policies.
• Handle patient questions and concerns.

Skills

Communication

Interpersonal skills

Attention to detail

Problem-solving

Basic computer proficiency

Education

High School Diploma or Equivalent

Job description

Float position between locations! - Lee, Dover and Rochester
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.
Does this position require Patient Care: No

Essential Functions:
-Greet patients in a professional and friendly manner.
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures preferred.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Basic computer proficiency.

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.