Patient Access Representative I Emergency Department Per Diem, Nights (11pm-7:30am)

Huntington Hospital; Pasadena (CA); Presencial; USD 35 000 - 38 000; Tempo parcial

Resumo da oferta

Huntington Hospital in Pasadena, CA, is seeking a Patient Access Representative I for per diem night shifts in the Emergency Room Registration unit. You will ensure a welcoming patient experience and support access to care across inpatient, outpatient, and emergency services.

The role requires typing speed of 35 wpm, excellent communication, and at least one year of customer service experience. Training and cross-training across access functions are provided.

Qualificações

• High school diploma or equivalent required.
• Associate Degree/College Diploma in Hospital Administration or equivalent preferred.
• Minimum 1 year customer service experience required.
• Healthcare registration/authorization experience preferred.
• Typing 35 wpm required.
• Excellent interpersonal, written and oral communication skills.

Responsabilidades

• Provide patients with a welcoming experience and assist access to care.
• Assist with scheduling, pre-registration, financial clearance, referrals and authorizations.
• Verify eligibility for insurance and determine patient liability and deposits.
• Support registration for inpatient, outpatient, and emergency services.

Conhecimentos

Typing 35 wpm

Customer service

Interpersonal communication

Formação académica

High school diploma

Associate degree in Hospital Administration

Descrição da oferta de emprego

** Internal Workers – Please log into your Workday account to apply **Huntington Hospital Employee LoginExpectations:Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.EDUCATION:High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.EXPERIENCE/TRAINING:Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.SKILLS:Typing 35 wpm required. Must pass competency tests on a regular basis.Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.Must have the ability to promote positive customer service while working in a highly demanding and complex environment.Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.Job Title: Patient Access Representative I Per DiemDepartment: Emergency Room RegistrationShift Duration: 8Primary Shift: NightsTime Type: Part timeLocation: 100 W California Blvd, Pasadena, CA 91105Pay Range: The estimated base rate for this position is $25.45 - $27.36.Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.