Patient Access Representative (Per Diem/Evening)

Communityhospitalhp; Huntington Park (CA); On-site; USD 30,307 - 44,083; Part time

Job summary

Community Hospital of Huntington Park is seeking a Patient Access Representative for per diem coverage. The role involves greeting patients, collecting demographic and insurance information, verifying eligibility, and assisting with payments in a fast-paced hospital setting.

The position requires strong communication, familiarity with AIDET principles, and adherence to HIPAA. Weekend availability and at least one year in customer service are preferred.

Qualifications

• At least 1 year of customer service experience.
• Healthcare setting experience preferred.
• Bilingual in English and Spanish preferred or ability to communicate with Spanish-speaking patients.

Responsibilities

• Greet patients and visitors upon arrival.
• Collect and verify demographic and insurance information.
• Assist with payments and balance collections.
• Update patient records accurately and maintain confidentiality.
• Answer phones and route inquiries to appropriate staff.
• Provide directions and patient status information.
• Maintain professional communication with patients and staff.
• May float to other areas as needed.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Tools

HIPAA compliance

AIDET

Job description

• Part-Time
• On-site
• Hourly Range : $21.64 USD to $31.81 USD

Locations

Showing 1 location

Community Hospital of Huntington Park
Huntington Park, CA 90255, USA

Description

Job Title: Patient Access Representative - Per Diem: 1 shift per week, weekend availability required

Job Summary: As the first point of contact for patients and visitors to Pipeline Health’s facilities, the Patient Access Representative (PAR) plays an important role in guiding patients through the admissions process, conducting eligibility screening, and preparing patient information for clinical departments. The PAR is responsible for obtaining demographic, insurance, and financial information, explaining all required forms and obtaining the necessary signatures from the patients. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes, collects and posts payments in the computer system and generates a payment receipt. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Greet patients, visitors, and caregivers upon arrival.
• Collect patient information, including demographic data, insurance information, and medical history.
• Verify patient insurance eligibility and benefits.
• Respond to patient and caregivers’ inquiries to routine and sensitive topics always in a compassionate and respectful manner.
• Collect copayments and other payments from patients.
• Identify outstanding balances from patient’s previous visits and attempt to collect any amount due.
• Update patient records and files.
• Answer telephones and direct calls to appropriate staff and departments.
• Provide information such as directions, visiting hours, or patient status information.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, e‑mail, or fax.
• Use clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Use AIDET in interactions with patients and family members.
• Act with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Report any equipment and/or environmental issues for repair.
• Abide by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speak up to stop the line and escalate potential safety events if necessary.
• Complete and attend monthly training assigned.
• May float to other areas of the hospital as needed.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to serve our customers.

Communication/Knowledge:

• Understanding of Insurance policies and procedures.
• Bi‑lingual in English and Spanish preferred; speak, read and write proficiently in English with the ability to speak and interact in Spanish as needed.
• Working knowledge of medical terminology.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program

Experience:

• At least one (1) year of experience in customer service.
• At least one (1) year of experience working in the healthcare setting preferred.
• Adaptable to changing work schedules and patient needs.
• Ability to read, write, and comprehend medical terminology.
• Prior experience collecting financial payments and understanding insurance a plus.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

Qualifications

Licenses & Certifications

Required

AHA BLS Basic Life Supp

DNU - MAB TIER III

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.