Patient Access Representative I

Medical University of South Carolina; Orangeburg, Northern (SC, KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Medical University of South Carolina is hiring a Patient Access representative to handle outbound/inbound calls, assist patients, and ensure proper registration and payment processing in a hospital setting.

The role requires a bachelor’s degree or a high school diploma with two years of related experience, plus at least six months in MUHA Patient Access or medical-related work.

Qualifications

• Bachelor’s degree from an accredited college/university; or a high school diploma and two years of work experience in Medical Office, Call Center, or customer service.
• Minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months medical-related work experience.
• Energetic and enthusiastic team player with strong customer service skills.

Responsibilities

• Answer incoming telephone calls to all department areas and provide caller assistance.
• As available, transport patients to appropriate destinations.
• Assist Supervisors and Managers in monitoring the completeness and accuracy of registration data and point-of-service collections.
• Support patient satisfaction initiatives and attend meetings as designated.
• Perform other related duties as assigned by the Direct Supervisor or Patient Access Manager.

Education

Bachelor’s degree

High school diploma or GED + 2 years related experience

Job description

Job Description Summary

Performs outpatient and inpatient functions, provides general information to hospital users, patients, and families, ensures that patient meets financial requirements, provides excellent patient focused customer service

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004876 ORBG - Patient Access

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

Answer incoming telephone calls to all department areas and provides assistance to caller.

As available, transports patients to appropriate destinations

Assist Supervisors and Managers in monitoring the completeness and accuracy registration data collected prior to service as well as point of services collections and patient satisfaction

Attends meetings as designated by Direct Supervisor or Patient Access Manager.

Performs other miscellaneous and related duties as assigned or requested by immediate Direct Supervisor or Patient Access Manager

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees