Patient Access Representative I

MUSC Children's Health; North Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) operates MUSC Children's Health at the Summey Medical Pavilion. The Patient Access Services Representative provides high-level customer service, registers patients, and prepares accounts for billing to maximize payments for hospital and clinic services.

This role verifies payment methods (insurance, self-pay, agency), arranges payment plans, assists with financial aid programs, and collects copays/deductibles while addressing basic billing inquiries.

Qualifications

• High school diploma or GED with 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Register patients and prepare accounts for inpatient and outpatient billing.
• Assist in collecting copayments and deductibles and answer basic billing inquiries.
• Schedule children's appointments and procedures at the Summey Medical Pavilion.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

Entity

Medical University Hospital Authority (MUHA)

Job Description Summary

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000247 CHS - Administration - Children's Ambulatory Center (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles and solves basic billing inquiries. The Patient Access Representative at the MUSC Children's Summey Medical Pavilion assist with scheduling a variety of children's specialty appointments and procedures.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Equal Opportunity Employer

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify Program

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