Patient Access Representative I

SSM Health; Monroe (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

SSM Health Monroe Clinic Hospital is seeking a Part Time Patient Access Representative for the Emergency Department. The schedule is part time with 10- and 12-hour shifts between 6am and 8:30pm, including every other weekend and on-call rotation.

You will manage patient data, verify demographics and insurance, and guide patients through pre-service steps using the EHR system. The role requires strong communication and clerical skills in a fast-paced environment.

Qualifications

• Experience with EHR and patient registration preferred.
• Proficient computer skills and excellent customer service.

Responsibilities

• Gathers information from patient and enters into appropriate database; resolves scheduling issues.
• Schedules patient procedures efficiently, coordinating with clinical resources.
• Assists with insurance pre-certification/authorization coordination.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.
• Performs other duties as assigned.

Skills

EHR experience

Patient registration

Customer service

Computer skills

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

WI-Monroe Clinic Hospital

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Part Time Patient Access Representative - SSM Health Monroe Clinic Hospital - Emergency Department

Schedule: Part Time, variable 10 and 12 hour shifts between 6am and 8:30pm, to include every other weekend and on call rotation.

Location:

SSM Health Monroe Clinic Hospital, WI

Qualifications

Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701440033 PAS - Monroe Clinic

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

20

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.