Patient Access Representative I

SSM Health; Monroe (WI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Competitive pay and benefits

Career development opportunities

Supportive leadership and aCollaboratI

Job summary

SSM Health Monroe Clinic Hospital is seeking a PRN Patient Access Representative to support scheduling and registration activities at the Monroe Clinic Hospital in Wisconsin. This role involves collecting demographic, insurance and clinical information for prescribed procedures and ensuring accurate data entry into the patient management system.

The position offers a part-time, variable shift schedule (8am–8pm) with weekend and on-call rotations and requires strong communication, teamwork and

Qualifications

• Experience with EHR and patient registration preferred.
• Proficient computer skills.
• Excellent customer service skills.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures and coordinates resources.
• Assists with insurance pre-certification/authorization.
• Provides counseling regarding pre-service requirements.
• Performs clerical and reception duties.
• Performs other duties as assigned.

Skills

EHR experience

Patient registration

Proficient computer skills

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

Worker Type

PRN

Job Highlights

PRN Patient Access Representative - SSM Health Monroe Clinic Hospital

Schedule: Part Time, variable shifts between 8am and 8pm, to include weekend and on call rotation.

Location: SSM Health Monroe Clinic Hospital, WI

Qualifications: Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution.

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8701440033 PAS - Monroe Clinic

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

0

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.