Patient Access Representative I

SSM Health; Waupun (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options – DailyPay

Upfront Tuition Coverage

Job summary

SSM Health’s Waupun Memorial Hospital is seeking a PRN Patient Access Representative. This role handles patient scheduling for procedures, collects demographics, insurance and clinical data, and coordinates pre-certification as needed.

The position requires basic patient access and EHR experience, strong customer service, and exceptional communication. Training hours precede regular shifts, with a flexible, on-site work environment at Waupun Memorial Hospital.

Qualifications

• High School diploma or GED or equivalent experience.
• Experience with patient access, EHR and customer service is preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Communicate with patients and staff to schedule prescribed procedures.
• Collect demographic, insurance and clinical information for procedures.
• Assist with pre-certification/authorization procedures.
• Provide pre-service counseling and instructions to patients or representatives.
• Handle clerical and reception duties related to patient registration.

Skills

Patient Access

EHR

Healthcare

Customer Service

Education

High School diploma/GED

Job description

It’s more than a career, it’s a calling.

WI-Waupun Memorial Hospital

Worker Type:

PRN

Job Highlights:

PRN Patient Access Representative

Schedule : PRN position, variable shifts based on department needs. Minimum of two 8 hour shifts and two 4 hour shifts per month, to include on-call rotation. Training hours are 9:30 AM to 4:30 PM for the first two weeks of employment.

Location : SSM Health Waupun Memorial Hospital, WI

Qualifications : Patient Access, EHR, Healthcare, and Customer Service experience

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits

• Career development opportunities within a large, integrated health system

• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

• Schedules patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinates and communicates schedules.

• Assists with coordination of activities related to insurance pre-certification/authorization.

• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

• Performs clerical and reception duties associated with patient registration.

• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8701310033 PAS - Waupun Memorial

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law.