Patient Access Representative I

sentara; Elizabeth City (NC); On-site; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Paid Parental and Family Caregiver & S

Educational assistance

Student debt pay down

Life Insurance

Disability Insurance

Pet Insurance

Job summary

Sentara Elizabeth City, NC seeks a Part Time-3rd Shift Patient Access Representative to handle patient registration, verify identities, review schedules, and collect co-pays in a friendly, accurate manner. The role supports smoother patient flow and accurate data entry in the EHR.

Qualifications include 2 years of customer service or data entry, HS diploma, and keyboarding ability. The position offers a comprehensive benefits package and weekend/holiday coverage options.

Qualifications

• 2 years of Customer Service and/or Data Entry
• Proficiency in Keyboarding
• HS - High School Grad or Equivalent

Responsibilities

• Register patients by verifying identity and selecting the correct patient record.
• Review schedules and physician orders to register for the appropriate service.
• Scan documents (insurance cards, IDs, Living Wills, POAs) and enter demographics into EHR.
• Explain and collect co-pays, deposits, and balances; perform transactions securely.
• Greet patients and families; provide first impression of Sentara; assist with arrivals and questions.
• May perform scheduling, pre-admission, and discharge duties; provide updates to families.

Skills

Customer service

Data entry

Keyboarding

Education

High School diploma or equivalent

Associate or bachelor’s degree in lieu of two years of experience

Tools

Keyboarding

Job description

City/State Elizabeth City, NC Work Shift Third (Nights) Overview: Part Time-3rd Shift-Nights (Monday to Friday for one day a week from 7 PM to 7:30 AM and 11 PM to 7:30 AM, as well as every other weekend and holiday from 7 PM to 7:30 AM).

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Up to $1,500 Sign-On Bonus for Qualified Candidates!

Education HS - High School Grad or Equivalent

Certification/Licensure No specific certification or licensure requirements

• 2 years of Customer Service and/or Data Entry
• Associate or bachelor's degree in Lieu of two years of experience
• Proficiency in Keyboarding

Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• - Medical, Dental, Vision plans
• - Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• - Paid Time Off and Sick Leave
• - Paid Parental & Family Caregiver Leave
• - Emergency Backup Care
• - Long-Term, Short-Term Disability, and Critical Illness plans
• - Life Insurance
• - 401k/403B with Employer Match
• - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• - Student Debt Pay Down - $10,000
• - Pet Insurance
• - Legal Resources Plan
• - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.