Patient Access Representative I

Cleveland Clinic; Cleveland (OH); On-site; USD 2,170,000 - 2,983,000; Full time

Benefits offered by this job

Tuition reimbursement

Job summary

Cleveland Clinic Fairview Hospital is seeking a Patient Access Representative for the Emergency Department. You will assist patients with registration, insurance eligibility and co-pay collection, aiming to deliver an exceptional experience as patients enter and depart the ED.

You will work nights 10:30 p.m.–7:00 a.m. with every other weekend and holiday rotation, and you may cross-train to other patient access areas. Tuition reimbursement is available to support further education.

Qualifications

• High school diploma or GED or higher education and customer-facing experience.
• Knowledge of medical terminology sufficient to understand physician orders.
• Basic PC software usage and ability to work with multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Perform registration and obtain demographics, insurance and payment information.
• Crosstrain to staff all areas of patient access (front desk, admitting, ED, cash register).
• Function as a Super User and assist training of new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Medical terminology knowledge

Basic computer skills

Emergency department experience

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.
This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. You can also take advantage of the tuition reimbursement to obtain your Master’s Degree.
A caregiver in this position works nights from 10:30 p.m. – 7:00 a.m. with every other weekend and holiday rotation requirements. You must work 3 holidays per year.
A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic
  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting
  

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare, billing and coding
  

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  

Pay Range
Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).