Patient Financial Advocate

Cleveland Clinic; Cleveland (OH); Remote; USD 22,000 - 32,000; Part time

Job summary

Cleveland Clinic seeks a Patient Financial Advocate to guide patients in understanding insurance benefits and payment options. The role supports advocacy with carriers, initiates prepays, and follows up to maximize collections, while maintaining accurate documentation.

This PRN position supports a remote schedule (8:30 a.m.–5:00 p.m.), with approximately 32–40 hours per week and a requirement to reside in Northeast Ohio.

Qualifications

• High School Diploma or GED with 3 years in a customer-facing role, in person or by phone.
• Associate’s Degree with 2 years of experience or a Bachelor’s with 1 year.
• Experience in medical billing or insurance processes is a plus.

Responsibilities

• Counsel patients on insurance benefits and payment options.
• Advocate for patients with insurance carriers and other sources.
• Initiate prepays and follow up to maximize collections.
• Document accurately in computer systems and handle related duties.

Skills

Customer service

Communication

Insurance knowledge

Financial advocacy

Billing support

Education

High School Diploma/GED

Associate degree

Bachelor’s degree

Tools

MyAccount

Billing system

Job description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Patient Financial Advocates assist patients in navigating financial responsibilities when they are uninsured or when their insurance is not accepted at Cleveland Clinic. In this position, you will counsel patients and responsible parties regarding their payment obligations and available options. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

This is a regular PRN position, with caregivers working remotely between 8:30 a.m. – 5:00 p.m., requiring approximately 32–40 hours per week.

To be considered for this position, candidates must reside in Northeast Ohio.

A caregiver who excels in this role will:

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for the patient.
• Initiate process for collecting prepays due and perform follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
• Update and correctly document in appropriate computer systems.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact
• OR Associate’s Degree and two years of experience
• OR Bachelor’s Degree and one year of experience

Preferred qualifications for the ideal future caregiver include:

• Associate’s or Bachelor’s Degree
• Collection experience
• Medical billing experience
• Customer service experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $19.50
Maximum hourly: $19.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).