Patient Access Representative I

musc; Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

Medical University of South Carolina (MUSC) seeks a Patient Access Coordinator for the Ambulatory Department. You will register patients, enter data, and ensure accurate appointment information in the hospital system.

You will liaison between patients, financial counselors and patient accounting, retrieve medical records, handle referrals, obtain prior authorizations when needed, and perform charge capture for outpatient visits, while answering calls across multiple lines.

Qualifications

• High school diploma or GED with 1 year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Register patients in outpatient clinic and enter data in the hospital system.
• Maintain data quality and accuracy for appointments.
• Act as liaison between patients, financial counselors and patient accounting and 4 clinical areas.
• Retrieve and send medical records needed for visits and referrals.
• Process incoming referrals and obtain prior authorizations when needed.
• Handle charge capture for outpatient appointments; answer calls on multiple lines.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Hospital information systems

Word processing

Job description

Job Description Summary

Entity: Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC000556 CHS - Oncology - Radiation (Main)

Pay Rate Type: Hourly

Pay Grade: Health-20

Scheduled Weekly Hours: 40

Work Shift:

Job Description

Processes patient demographic and insurance data for registration in an outpatient clinic; enters information in the hospital computer system; maintains quality control for each appointment in an outpatient setting to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting and 4 clinical areas; insures that all state, federal and MUSC policies and procedures are followed. Within this role you will retrieve and send medical records needed for clinic visits and outgoing referrals. Process incoming referrals. Upload medical records. Obtaining prior authorizations when needed. Charge capture for outpatient appointments. Administrative/scheduling coordinators for 8 physicians assuring patients are getting set up in a timely manner to receive appropriate care. Patient facing and receiving calls on multiple phone lines. Functions within Patient Access in the Ambulatory Department at MUSC.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Equal Opportunity Statement

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Other Information

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees