Patient Access Representative- Helping Hands Pediatrics

Nationwide-Children; Trenton (OH); On-site; USD 22,041 - 30,307; Full time

Job summary

Nationwide-Children seeks a full-time Patient Access role to greet and register patients, answer calls, and schedule appointments. You will gather demographic and insurance details, verify eligibility, and assist with pre-certifications.

CPR may be required depending on position, and you will support multiple departments in a fast-paced setting. Qualifications include a high school diploma (associate degree preferred), strong computer and administrative skills, and healthcare exposure.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification required (based on position and as determined by manager).
• Demonstrated computer skills with the ability to navigate current technology systems.
• Strong administrative skills.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Interacts with patients and families to provide excellent customer service.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Instructs customers on requirements and helps ensure insurance pre-certification and physician referral requirements are met.

Skills

Computer skills

Administrative skills

Health care experience

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview:Fulltime, benefits eligible roleMon-Fri 8:00am to 5:00pmJob Description Summary:Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best practices and standard operating procedures.Interviews and registers patients in registration areas that report up through Patient Access.Obtains accurate demographic, insurance, and physician information on registrations.Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.Assists in the shadowing/precepting of new employees.Education Requirement:High School Diploma or equivalent, required.Associate’s Degree, preferred.Licensure Requirement:(not specified)Certifications:CPR certification (based on position and as determined by manager).Skills:Demonstrated computer skills with the ability to navigate most current technology systems.Strong administrative skills.Experience:One year of health care experience, preferred.Physical Requirements:OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Biohazard waste, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, WalkingAdditional Physical Requirements performed but not listed above:Able to multi-task within in a stressful environment."The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"